1 Introduction & Scope
Welcome to Casmiro. This Privacy Policy ("Policy") explains how we manage your personal information when you use the Casmiro platform. This Policy applies to Casmiro's website, mobile app, and all other digital services.
We believe privacy is a fundamental right for every user. That is why we only collect data that is genuinely necessary to provide our services. Your information is never sold or shared with third parties for advertising purposes.
In brief: Casmiro is committed to protecting your privacy. Reading this policy will help you understand how much control you have over your personal information.
By registering or using this platform, you are deemed to have accepted this Privacy Policy. If you have any concerns, please reach out to our support team.
2 What Data We Collect
Casmiro collects different types of data in different situations. The table below provides a full breakdown:
| Data Type |
Example |
When It's Collected |
| Identity Information |
Name, date of birth, NID number |
During Registration & KYC Verification |
| Contact Information |
Mobile number, email address |
When opening an account |
| Financial Information |
Mobile banking number, transaction history |
During deposit/withdrawal processing |
| Device information |
IP address, browser type, operating system |
Automatically while using the platform |
| Usage Data |
Betting history, game preferences, login times |
Every session |
| Communication History |
Support chat, email correspondence |
When using customer support |
How We Collect Data
- Provided Directly: Information you provide directly when filling out the registration form, completing KYC verification, or contacting support.
- Automatic collection: Through cookies and similar technologies while you use the platform.
- From Third Parties: Limited data received from payment providers or identity verification agencies.
3 Purpose of Data Collection
Casmiro uses your information only for specific purposes — nothing is collected without reason. The main reasons we use your data are:
- Account management: Keeping your account active, resetting passwords, and ensuring login security.
- Payment processing: Processing deposits and withdrawals securely.
- Legal Obligation: Compliance with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.
- Fraud Prevention: Detecting and acting on unusual account activity.
- Service improvement: Analyzed to improve the overall user experience.
- Customer Support: Addressing your complaints and questions accurately.
- Promotional communications: Offers and updates are only sent with your consent.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team.
4 Data Sharing & Disclosure
Casmiro never sells your personal data. However, in certain specific circumstances, limited information may need to be shared:
Who may your information be shared with?
- Payment Provider: Mobile Pay, Nagad, Rocket — only the data needed to complete your transaction.
- Identity verification agencies: To verify your name and ID details during the KYC process.
- Security services: Companies that assist with fraud detection and prevention.
- Legal authorities: In response to a court order or a lawful request from a government authority.
Rest assured: Whenever Casmiro shares your data with any third party, it is protected under strict contractual agreements.
International Data Transfers
In some cases, your data may be stored on servers located in other countries. In such instances, Casmiro ensures that the data protection standards applied are consistent with applicable laws in Bangladesh.
5 Cookies & Tracking Technologies
Casmiro uses various types of cookies and similar technologies on its website and app. Cookies are small text files stored on your device.
What types of cookies do we use?
- Essential Cookies: Required for the platform's core functionality. Without these, the site will not work properly.
- Functional cookies: Helps remember your language preference and login details.
- Analytics Cookies: Used to understand how users interact with the platform — all data is anonymized.
- Security cookies: To prevent fraud and unauthorized access.
Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent certain key features of the platform from functioning.
6 Data Retention Period
Casmiro retains your information only for as long as necessary. Retention periods vary by data type:
- Account information: For the duration your account is active, and 5 years after closure (for legal compliance).
- Transaction history: 7 years from the date of the last transaction.
- KYC documents: 5 years after account closure.
- Support contact: 2 years after the issue is resolved.
- Cookie Information: 30 days to 2 years, depending on cookie type.
After the retention period ends, data is securely deleted or anonymized. Legal obligations may require longer retention.
7 Your Rights
As a Casmiro user, you have several important rights regarding your personal data:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
The ability to request corrections to inaccurate or outdated information.
Right to Erasure
The right to request deletion of your data under certain circumstances.
Right to Restrict Processing
The right to request that your data be restricted from use for specific purposes.
Data Portability
The ability to download your data in a structured, portable format.
Right to Object
The right to object to your data being used for marketing or analytics purposes.
To exercise any of these rights, please contact our support@casmiro.app via email. We will respond within 30 days.
8 Security Measures
Casmiro protects your data using industry-leading security technology. Our security framework includes:
- 256-bit SSL/TLS encryption: Every data transfer is encrypted.
- Two-factor authentication (2FA): An extra layer of security at login.
- Regular security audits: Managed by external specialists.
- Firewall & Intrusion Detection: Prevention of unauthorized server access.
- Data backup: Regular encrypted backups are maintained.
No method of transmission over the internet is 100% secure. However, we are continuously working to ensure the highest industry-standard protection. If you notice any suspicious activity, please notify us immediately.
9 Children's Privacy
Casmiro is for users aged 18 and above only. We do not knowingly collect personal data from anyone under 18.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated data.
If you believe a child or a minor you know is using Casmiro, please contact us immediately.
10 Privacy Policy Updates
Casmiro may update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of this page will be changed accordingly.
- Users will be notified in advance of any significant changes via email or platform notification.
- Continued use of the platform after a new policy is published will be considered your acceptance of the changes.
Note: Check back on this page regularly and take note of the last updated date.
11 Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. We aim to respond within 48 hours.
- Email: support@casmiro.app
- Live chat: Active on the platform 24/7
Your privacy-related complaints will be reviewed by our dedicated Privacy Team. Once submitted, you'll receive a reference number that you can use to track the progress of your complaint.
