Casmiro's Terms & Conditions

1 General Introduction & Acceptance

These Terms and Conditions ("Terms") apply to the use of the Casmiro platform and all its services. By registering on Casmiro or using any of its services, you are deemed to have fully accepted these Terms.

Casmiro is an online betting and casino platform operating for users in Bangladesh. The platform offers Sports Betting, Live Casino, slots, and a range of other gaming services.

These Terms & Conditions are written in Bengali so that all users in Bangladesh can easily understand them. If anything is unclear, please reach out to our customer support team.

2 Account Registration & Eligibility

To open an account on Casmiro, you must meet the following requirements:

• You must be at least 18 years years old.
• Each person may only one account can be opened.
• Accurate and truthful information must be provided at the time of registration.
• Creating multiple accounts from the same IP address or device is strictly prohibited.
• Account sharing between family members is not permitted.

Account Security

You are responsible for keeping your account password and login credentials confidential. If you suspect any unauthorised access to your account, contact us immediately. The account holder is liable for all activity on the account.

3 Identity Verification (KYC)

Casmiro complies with international anti-money laundering regulations. As a result, identity verification (KYC) is mandatory in certain circumstances.

When is KYC required?

• Prior to your first withdrawal request.
• If monthly withdrawal amounts exceed the specified limit.
• If unusual activity is detected on the account.
• When requested by Casmiro for security verification purposes.

Required Documents

• Scanned copy of National ID (NID) or passport.
• Selfie photo (holding your ID document).
• Proof of ownership of the mobile banking account.

Withdrawals may be delayed until KYC verification is complete. Once documents are submitted, verification is typically completed within 24–48 hours.

4 Deposit & Withdrawal Policy

Deposit

• Minimum deposit amount: ৳500
• Deposit methods: Mobile Pay, Nagad, Rocket.
• Successful deposits are typically 1–5 minutes credited to your account within.
• Deposits must be made from your own account only.

Withdraw

• Minimum withdrawal amount: ৳1,000
• Withdrawal requests are typically 24-hour processed within.
• Withdrawals can only be made using the same method used for the deposit.
• Wagering requirements must be met before withdrawing from your bonus balance.

5 Betting Rules

The following rules apply when placing bets on Casmiro:

• Once a bet is confirmed, it cannot be changed or cancelled.
• The official result of the relevant sport is used to determine the outcome of a bet.
• If a match is cancelled or postponed for any reason, bets will be refunded.
• Casmiro reserves the right to void odds that were incorrectly issued due to a technical error.
• If one selection in an accumulator bet is voided, it will be removed and the remaining odds will be recalculated.

Live Betting

Odds in live betting change rapidly. The odds displayed at the time of placing a bet may change before confirmation. In such cases, you will be given the option to accept the new odds or cancel the bet.

Live bets may be affected if your internet connection drops during a match. Casmiro will not be held responsible in such circumstances.

6 Bonus & Promotion Terms

Casmiro offers a range of bonuses and promotions. Each offer has its own specific terms, but certain general rules apply to all bonuses:

• Each bonus comes with specific wagering requirements that must be met.
• Bonuses have a set expiry period. Any unused bonus will be forfeited once the deadline has passed.
• If bonus abuse is detected — including arbitrage betting, multi-accounting, or similar activity — the bonus and any associated winnings will be forfeited.
• Only one bonus can be active at a time, unless otherwise stated in the offer.
• Casmiro reserves the right to modify or cancel any bonus offer.

7 Prohibited Activities

The following activities are strictly prohibited on the Casmiro platform:

• Multiple Accounts: Operating multiple accounts under the same person's name.
• Fraud: Opening an account using a false identity or providing inaccurate information.
• Arbitrage Betting: Using strategies to guarantee winnings for the purpose of abusing bonuses.
• Hacking: Attempting to breach the platform's security systems.
• Money Laundering: Using the platform for the purpose of money laundering.
• Collusion: Colluding with other players to gain an unfair advantage.

If any of the above activities are detected, Casmiro reserves the right to immediately suspend the account and forfeit all funds held within it.

8 Account Suspension & Closure

Casmiro may temporarily or permanently close an account in the following circumstances:

• For violation of the Terms & Conditions.
• If fraud is suspected.
• KYC verification has not been completed.
• If the account has been inactive for an extended period (more than 18 months).
• At the user's own request.

If you wish to close your account

You can close your account at any time by contacting our customer support. It is advisable to withdraw any remaining balance before closing.

9 Privacy & Data Protection

Casmiro treats your personal information with the utmost care. Details provided during registration are used solely for service delivery and security purposes.

• Your information is never sold to third parties.
• Information is not disclosed to authorities unless required by a legal obligation.
• All data is protected through SSL encryption.

For more details, visit our Privacy Policy page.

10 Responsible Gaming

Casmiro believes betting is a form of entertainment. We actively promote responsible gaming and provide users with a range of tools to help them stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you are willing to lose within a given period.
• Self-Exclusion: Exclude yourself from the platform temporarily or permanently.
• Reality Check: Reminding users of their session duration at regular intervals.

For more details, visit our Responsible Play View page.

11 Limitation of Liability

Casmiro will not be held responsible for the following:

• If a bet or game is interrupted due to a loss of internet connection.
• For losses resulting from the user's own negligence or failure to comply with the terms.
• Transaction delays caused by disruptions to third-party services (payment gateways).
• Account details compromised due to the user's own negligence.

Casmiro's maximum liability shall not, under any circumstances, exceed the amount deposited by the user.

12 Right to Amend Terms

Casmiro reserves the right to modify, update, or cancel these terms and conditions at any time. Users will be notified in advance of any significant changes via email or platform notification.

Continuing to use the platform after updated Terms & Conditions have been published will be considered acceptance of the new terms. If you do not agree to the updated terms, you may request that your account be closed.

13 Contact & Dispute Resolution

If you have any questions or complaints regarding the terms or our services, please get in touch. We aim to respond within 48 hours.

• Email: support@casmiro.app
• Live Chat: Active on the platform 24/7

Once a complaint is submitted, you will receive a reference number that you can use to track the status of your complaint.

If a resolution cannot be reached through internal processes, the matter may be referred to a neutral third party for settlement. Casmiro will cooperate fully throughout this process.